Refund Policy

At Shenandoah Shines, we take pride in providing high-quality detailing services and ensuring every customer has a great experience. Because detailing is a service rather than a product, our refund policy is designed to be fair to both our customers and our business.

 

Satisfaction Guarantee

 

If you are not satisfied with any aspect of your service, please let us know within 24 hours of your appointment. We will gladly inspect the concern and, if appropriate, re-clean the affected area at no additional charge.

 

Refunds

 

Refunds are generally not provided once a detailing service has been completed. However, if we determine that we were unable to deliver the service as agreed due to an error on our part, we may issue a full or partial refund at our discretion.

 

Re-Clean Policy

 

Our goal is to make things right. Before considering a refund, we ask for the opportunity to re-clean or correct any areas of concern.

 

Pre-Existing Conditions

 

Shenandoah Shines is not responsible for issues that cannot be corrected through detailing, including but not limited to:

 

• Permanent stains

• Paint scratches, chips, or oxidation

• Torn, cracked, or worn upholstery

• Odors that cannot be fully eliminated

• Damage caused by previous repairs or improper care

 

These conditions will not qualify for a refund.

 

Customer Responsibility

 

Customers are encouraged to inspect their vehicle upon completion of the service. Any concerns should be brought to our attention before leaving whenever possible, or within 24 hours if the service was completed at your home or workplace.

 

Appointment Cancellations

 

Appointments canceled with at least 24 hours’ notice will not incur any cancellation fee. Late cancellations or no-shows may be subject to a cancellation fee or forfeiture of any booking deposit.

 

Thank you for choosing Shenandoah Shines. We appreciate your trust and are committed to delivering professional, high-quality detailing services every time.